A district judge ruled that "Satisfaction Guaranteed" doesn’t hold up in the most extreme and irrational demands, the Associated Press reported.
Roy L. Pearson, an administrative law judge, sought $54 million in damanges from the defendants, Soo Chung, Jin Nam Chung and Ki Y. Chung, claiming they had lost a pair of pants.
District of Columbia Superior Court Judge Judith Bartnoff, however, ruled that Custom Cleaners, the business the defendants own, didn’t violate any of the city’s consumer protection law.
"A reasonable consumer would not interpret ‘Satisfaction Guaranteed’ to mean that a merchant is required to satisfy a customer’s unreasonable demands," Bartnoff said.
